Customer Assistance Programs

*Update* 

Late fees have been reinstated for all bills dated after September 1, 2021. 

Shutoffs for non-payment will be reinstated January 1, 2022. 

Find out more here.

NEW! Set Up Payment Arrangements Online

Customers needing more time to pay down past due balances may apply for a payment arrangement to breakup payments over a maximum of a 12 month period. Customers on payment arrangements who keep current by paying bills and deferred payments are not subject to late fees or shutoffs.

Fill out the Payment Arrangement Request form below to be considered for this arrangement. Please read the Terms at the bottom of the form before submitting. 

Payment Arrangement Request Opens in new window

City, County, and Statewide Programs for Financial Assistance

Several programs are available for customers that may need financial assistance.  Below are programs that some customers may qualify for.

United Way's United Lift Program

The United Way of the Inland Valleys offers several programs to assist businesses and Riverside County residents. Riverside County has partnered with the Inland SoCal United Way to provide over $57 million dollars in federally allocated funding for rent and utility assistance to eligible residents. Tenants and/or Landlords can apply for the United Lift program.

County of Riverside Community Action Partnerships (CAP) Utility Assistance Program

The Utility Assistance (UA) Program provides utility and weatherization assistance through the federally funded Low-Income Home Energy Assistance Program (LIHEAP). While this program does not provide assistance for water bills, it does provide assistance for other utilities such as electric and gas. For more information, please contact Riverside County CAP at (951) 955-4900, info@capriverside.org, or visit https://www.capriverside.org/

SoCalGas Energy Assistance Program

Through the Energy Savings Assistance Program, qualifying customers in SoCalGas and Rancho Water's service territories can receive energy and water efficient upgrades including low-flow kitchen and bath faucet aerators, low-flow showerheads, thermostatic shower valves, and thermostatic tub spots. Customers may qualify for this program if they receive benefits from any number of programs including Medi-Cal/Medicaid, Women, Infants & Children (WIC), CalFresh, or the National School Lunch Program (NSLP), and if their total household income qualifies. Customers who have been impacted by COVID-19 or who have experienced a change in their income may now qualify for no-cost home improvements that can lower their utility bills. To view the qualifications list or to apply for the program, click here or call 1-800-331-7593. 

City of Temecula Assistance Programs

The city of Temecula offers residents and businesses several assistance programs through Temecula Revive.

Temecula is also offering a Mortgage and Rental Assistance Program (MRAP) for Temecula residents, which can be found by visiting Temecula MRAP.

Riverside County 2-1-1

Dial 211 for 24/7 access to assistance programs through Community Connect.  You can also visit connectriverside.org for more information.