COVID-19 Ongoing Updates
Concerned about COVID-19?
Rancho Water has been closely monitoring events and public health recommendations surrounding the outbreak and spread of COVID-19. We want to reassure our customers that your tap water is available and safe. There is currently no evidence to support that COVID-19 is transmitted through drinking water.
✔What We’re Doing
In order to help prevent the spread of COVID-19, our lobby is closed until further notice. The health of the public is our top priority and the health of our staff is key to ensuring high quality water and wastewater service for our customers. You will continue to see Rancho Water employees working in the field as we operate our essential systems to provide water and wastewater services to you.
There are several payment options available for customers:
Bill Pay Options:
We are currently accepting cash payments by appointment only.
- Drop payments in our dropbox located at our District Headquarters.
- Automatic Payment - Sign up for EasyPay and have your bill paid automatically from your checking or savings account.
- Over the Web - Access your account online using My Account and pay by Visa, MasterCard, or Discover.
- By Phone - Call 951-296-6930 option 2 and pay over the phone with your Visa, MasterCard, or Discover.
To reach our engineering services department:
Call (951) 296-6900 option 4. Please leave a message and someone will return your call as soon as possible, as meetings are available by appointment only.
For all other vendors, please call the individual that you schedule the appointment or service with for further instructions.
Water shutoffs, late payments
Rancho Water District’s Board of Directors took action to approve financial protections for customers affected by COVID-19. Beginning immediately, Rancho Water will temporarily suspend water shutoffs due to non-payment and late payment penalty fees for all customers. In addition, the Rancho Water Board has taken an additional proactive action to postpone rate increases that would have taken effect July 1, 2020. The Board will revisit budgetary discussions and have deferred any rate increases until Jan 2021.
✔Rancho Water’s Treatment Process
Rancho Water provides drinking water from a blend of groundwater wells and imported surface water from the Metropolitan Water District of Southern California (MWD). Groundwater provides a natural filtration process which facilitates the removal of contaminants such as COVID-19. MWD utilizes multiple steps in their treatment process that is sufficient to physically remove, disinfect and chemically inactivate viruses, bacteria and other living organisms. This level of treatment meets the stringent state and federal drinking water standards that ensures water is safe for consumption.
Our water quality staff continuously monitors the water supply throughout the distribution system, collecting more than 2,000 samples each year. These results are published in the Annual Water Quality report.
What Can You Do?
According to the Center for Disease Control and the World Health Organization, coronavirus, like the flu, is spread from person to person contact, breathing or contacting respiratory droplets from an infected person, and contacting surfaces contaminated with a virus. If you are concerned about the spread of viruses, look to taking these preventative steps to keep you healthy:
- Wash your hands often, with soap and water, for at least 20 seconds
- Avoid touching your eyes, mouth or nose with unwashed hands
- Avoid close contact with people who are coughing or sneezing
- Clean high-contact surfaces like phone screens, keyboards, doorknobs, steering wheels etc.
- Get plenty of rest to keep your immune system healthy