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Field Services
About the Services
To ensure that the District’s customers receive reliable and sustainable services, field services is dedicated to accomplish its mission in a cooperative, team-oriented environment that emphasizes quality, safety, and customer service.     

The most critical roles of field services are to maintain the District’s infrastructure. Repairs and maintenance are routinely performed on the distribution and wastewater systems as well as the operational maintenance of the District’s production wells, critical for meeting demands while reducing costs towards import water. A 24-hour emergency response is provided to make sure our customers continue to receive uninterrupted services. Contact the response team at (951) 296-6900.                
                                                                Air Vac
Departments
Field Services consist of various departments that serve both water and water reclamation functions:
  • Construction and Maintenance 
  • Pumps / Motors
  • Fleet and Facilities
  • Meter Repair and Automated Meter Reading Systems (AMR)

The District is currently performing a system wide upgrade to the hardware devices that automaticaly read the meter and report the usage data. The upgraded Automated Meter Reading System will allow Rancho California Water District (District) to provide additional usage information to our customers and lower the maintenance costs associated with the existing AMR network. The device upgrade is being done for the District by Concord Utility Services and will not cause any service disruption to our customers. The job is estimated to be completed sometime in early 2015.

Maintenance

RCWD practices ongoing preventative and corrective maintenance of water and wastewater systems to provide maximum operational efficiency and reliability to our customers. Typical activities that you may observe throughout the District include:                 

  • Automatic Meter Reading System maintenance
  • Fire hydrant maintenance and flow testing
  • Pumping station maintenance, improvements, and repair
  • Well maintenance and efficiency testing
  • Water reservoir maintenance 
  • Wastewater collection system video inspection and line cleaning
  • Waterline Repairs
  • Hydrant
Service maintenance information includes:
  • Full Installation Schedule Date
  • Location of Distribution Repairs

Service interruption information includes:
• News Flash



DigAlert

If you are going to be digging around any utility you are required by law to contact Under Ground Service Alert at (800) 422-4133 at least two working days prior to excavating to outline your job in white paint.

It is the responsibility of Rancho California Water District (RCWD) to mark the lines of RCWD only. These lines consist of:
  • Main Water Line (located in the street) 
  • Lateral Line
    • This is the water line that comes off the mainline and goes to the following:  meter service, fire hydrant, air vac, blow offs, and detector checks. 
  • RCWD Water Valves

It is not the responsibility of RCWD to mark the customers water lines located on their property after the meter service.

Customer Care
Customer care is available to help you solve non-Emergency problems you may experience during normal operating hours by contacting Anna T. in Operations and Field Services at (951) 296-6953. 

Customer care non-emergency problems may consist of any of the following:
  • Low Pressure 
  • High Pressure 
  • Water Quality
    • Discolored water
    • Odor
    • Sediment

For all BackFlow/Cross Connection questions, please call Anna D. at
(951) 296-6952.

  • Certification
  • Inspections
  • Standards

Our 24-hour emergency response number is (951) 296-6900.

Contact Us
Operations & Maintenance
Email 

42135 Winchester Rd.
Temecula, CA  92590

Ph: (951) 296-6900
Fx: (951) 296-6865

Hours
Monday - Thursday
7:30 am - 5:00 pm

Friday
8:00 am - 5:00 pm