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RCWD Headquarters24 Hour Contact Logo
  • Correspondence Mailing Address:
    (Please do not send water payments to this address)
    P.O. Box 9017
    Temecula, CA  92589-9017
  • Payment Address:
    P.O. Box 512687
    Los Angeles, CA 90051-0687
  • Street Address:
    42135 Winchester Rd.
    Temecula, CA 92590

Directions
View driving directions.
  • Directions From I-15, South Bound:
    • Exit Winchester Road turning right (west)
    • Proceed west on Winchester Road crossing three signals (Jefferson Avenue, Enterprise Circle North, and Diaz Road)
    • After crossing Diaz Road, Rancho California Water District will be the second building on your right (north)
    • Enter second driveway, park in the customer parking lot
    • End

  • Directions From I-15, North Bound:
    • Exit Winchester Road turning left (west) over freeway
    • Proceed west on Winchester Road crossing three signals (Jefferson Avenue, Enterprise Circle North, and Diaz Road)
    • After crossing Diaz Road, Rancho California Water District will be the second building on your right (north)
    • Enter second driveway, park in the customer parking lot
    • End

Hours
Monday - Thursday
7:30 am - 5:00 pm

Friday
8:00 am - 5:00 pm

Contact Numbers
In an emergency, please call (951) 296-6900 immediately! Customers experiencing problems during normal business hours should call (951) 296-6900. Our courteous and trained staff will answer your concerns promptly.
  • Billing Concerns and Customer Service: (951) 296-6930
    • Questions regarding your bill
    • Account information 
    • Payment information (If you have your account number you may access the District's automated account and payment information line from this number also.)
  • Billing questions: Send us an Email for billing questions. Make sure to include your account number in the subject line. This email address is intended for feedback, questions, and other customer service issues. Please do not use this email address to submit payment information, start or stop service, or for emergency issues.
  • Operations / Field Services: (951) 296-6953
    • Low pressure 
    • High pressure 
    • Water quality 
      • Discolored water 
      • Odor 
      • Sediment
    • Leaks (water or sewer) 
    • Service outages 
    • Other water and sewer emergencies 
  • Backflow / Cross Connection: (951) 296-6952 
    • Certification 
    • Inspections standards
  • Engineering Services:  (951) 296-6900  
    • Construction water availability 
    • Construction rates, fees, charges, meters 
    • Water availability / cost to property 
    • Requests for "Will Serve" letter 
    • Tax bill inquiries 
    • Annexation 
    • Existing water services
    • Water and sewer rules and regulations 
    • To report water thefts